Privacy Policy

1. Information We Collect

We may collect the following categories of data:

1.1 Information You Provide Directly

• Profile information (name, username, avatar)
• Phone number or email address
• User-generated content (messages, images, videos, voice notes)
• Customer support inquiries

1.2 Information Collected Automatically

• Device information (model, OS version, language, IP address)
• Usage information (interaction logs, settings, features used)
• Crash logs and performance analytics
• Approximate location (based on IP), not precise GPS data unless you explicitly allow it

1.3 AI Feature Data

When using AI video or image features (e.g., video ringtones):

• Uploaded images
• AI-generated media
• Processing metadata

Such data may be processed by third-party AI providers strictly to generate outputs.

1.4 Cookies & Similar Technologies

If using our website, we may use cookies to improve user experience and analytics.

2. How We Use Your Information

We use collected data to:

• Provide and operate the core ChatRaha messaging features
• Generate AI-based content (e.g., avatars, videos)
• Personalize your experience
• Improve performance, stability, and security
• Detect and prevent abuse, fraud, or violations
• Provide customer support
• Comply with legal requirements

We do not sell your personal data.

3. How We Share Your Information

Your data may be shared with:

3.1 Service Providers

Such as:

• Cloud hosting providers
• AI model providers
• Analytics tools (privacy-compliant)
• Customer support platforms

Providers are required to protect your data under contract.

3.2 Legal Compliance

We may disclose information if:

• Required by law, regulation, or legal process
• Necessary to protect user safety or prevent fraud
• Needed to protect the rights of ChatRaha

3.3 User-Directed Sharing

When you choose to:

• Send messages
• Upload content
• Interact with others in ChatRaha

Your data is shared only as needed for the communication to occur.

4. International Data Transfers

Your information may be processed in multiple countries.

We apply industry-standard safeguards to ensure compliance with global privacy laws.

5. Data Retention

We retain your information only as long as necessary:

• Account information: retained until you delete your account
• Messages: stored according to your settings and device sync features
• AI-generated media: retained only as required for the feature's operation, unless you save it

You may request deletion of your data at any time.

6. Your Rights

Depending on your region, you may have rights to:

• Access your data
• Correct inaccurate information
• Request data deletion
• Withdraw consent
• Restrict or object to processing
• Export your data ("data portability")

Contact support@chatraha.com to exercise these rights.

7. Children's Privacy

ChatRaha is intended for users 13 years and older. We do not knowingly collect data from children under 13. If we learn that a child under 13 has used the Service, we will delete the related data.

8. Security Measures

We use industry-standard security technologies to protect user data, including:

• Encryption in transit
• Secure storage
• Access controls
• Abuse detection systems

However, no system is completely secure, and we cannot guarantee absolute protection.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will take effect immediately upon posting the revised version.

10. Contact Us

If you have questions or requests, please contact:

Email: support@chatraha.com

Product: ChatRaha